CrossCountry reduces ticket fulfilment window

CrossCountry reduces ticket fulfilment window

CrossCountry has reduced their fulfilment window – the time the item takes for tickets to be available for collection – for customers who purchase tickets through their website.

Customers booking via the net will currently only have to wait as little as 5 minutes after purchasing to collect their tickets for travel, further enhancing the company’s commitment to customer service.

There are many ways customers can opt to collect their tickets ahead of travel including by a self-service ticket machine at the station, via mobile phone or as an e-ticket. 

Previously, the time in which the item took for a ticket to be available to a customer for collection was two hours for a non-registered customer along with 15 minutes for registered customers. 

CrossCountry have reduced the wait time to one hour for non-registered customers along with to as little as 5 minutes for registered customers.

This kind of development can be the latest in industry-leading initiatives by CrossCountry, who strive to continuously improve customer service. 

Daniel Fell, digital media along with channel manager at CrossCountry, said: “We are delighted to reduce our fulfilment window for CrossCountry customers across many our ticket collection methods.

“We have managed to significantly reduce the time between purchase along with collection without compromising on important security checks. 

“We are dedicated to supporting flexibility along with choice – something we know can be important to our customers.”

CrossCountry reduces ticket fulfilment window

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