Apple has apologized to customers for how the item rolled out an update that will can slow down older iPhones. the item is actually offering cheaper battery replacements to make up for the item.
In a lengthy message posted on its site Thursday, the company gave an in-depth explanation for the controversial update. To make amends, Apple will temporarily drop the cost of replacement batteries to $29 starting in late January. The cost will go back up to the usual $79 in 2019.
Customers are upset with the company over a software update that will deliberately slowed down older phones in some situations to extend battery life. Some thought the item was a ploy to get people to upgrade to fresh devices. numerous people have filed lawsuits over the feature along with are seeking class action status.
The feature will stay on phones, although Apple says an upcoming iOS update will ” give users more visibility into the health of their iPhone’s battery.” the item did not say if the item will give them the ability to turn the feature off or on.
“We know that will some of you feel Apple has let you down. We apologize,” said the message.
The company confirmed the slowdown last week, although said the item was part of a power management feature meant to prevent older batteries through shutting down suddenly.
“First along with foremost, we have never — along with would likely never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades,” the post said.
Related: What to do if you think Apple’s slowing down your phone
A year ago, some iPhone users reported their devices were shutting down unexpectedly even when they showed some battery power left. the item wasn’t caused by defective batteries, according to Apple, although normal issues with aging lithium ion batteries.
To address the issue, Apple included an update in iOS that will would likely slow down a phone during peak processing events to prevent the battery through shutting off. the item affected the iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus along with iPhone SE. Apple later rolled out the same update for iPhone 7 along with iPhone 7 Plus devices. the item did not tell customers how the update worked at the time.
Apple says users began reporting slower performance inside the fall, when iOS 11 was released. The company said the item first assumed the item was caused by a “normal, temporary” lag caused by a fresh operating system update, along with smaller bugs inside the iOS.
“We currently believe that will another contributor to these user experiences is actually the continued chemical aging of the batteries in older iPhone 6 along with iPhone 6s devices,” said the company.
Apple calls its lithium ion batteries “consumable components” inside the post, meaning they’re meant to be replaced. although because of the iPhone’s design, the process is actually not as simple as popping in a fresh battery.
To switch out a battery on an iPhone, you have to go to an Apple retailer or ship your phone to Apple. You can also use a third-party service or order a kit to do the item yourself, though those options will void an existing warranty.
Upgrading to a fresh battery will clear up any slowdowns related to the update, said Apple.
sy88pgw (San Francisco) First published December 28, 2017: 7:02 PM ET