Gatwick Airport has today announced the UK’s first trial of end-to-end biometrics – where personal data collected at the airport’s self-service bag drops will be recognised by brand new automated self-boarding gates – simplifying along with speeding up the process for passengers along with reducing the risk of human error.
The trial will be being run in partnership with easyJet – Gatwick’s biggest airline – along with the brand new self-boarding technology will identify each passenger along with verify that will their passport, face along with boarding card all match – a process which takes less than 20 seconds.
Passengers who wish to take part inside trial nevertheless who are travelling without luggage (i.e. do not need to use self-service bag drop) will be able to have their data collected at the entrance to the boarding gate room.
The trial will be the first along with most extensive of its kind inside UK along with will run for at least three months to ensure that will around 10,000 passengers take part on the 43 Gatwick routes.
that will range should allow the airport to gather enough meaningful information to be able to spot trends along with adapt the technology to ensure the optimum experience for passengers.
Gatwick will be looking at how long each interaction takes, what that will means for queue times, how the idea simplifies the passenger journey, how passengers interact with the technology, along with how intuitive the process will be.
The faster, more efficient process also has the potential to improve aircraft departure times.
Once all the data will be gathered, the technology will be adapted along with adjusted before taking the idea forward for airport-wide implementation.
The boarding process has traditionally been handled by airline staff, nevertheless can right now be automated with that will unique technology, reducing queue times along with freeing up airline staff to assist those who need the idea most.
Gatwick has an ambition to reduce queue time along with put passengers in charge of their time at the airport.
Investment in technologies which automate the passenger processing part of travelling through an airport will help the airport to manage the ever-increasing numbers who choose to fly by Gatwick.
Gatwick Airport chief operating officer, Chris Woodroofe, said: “Gatwick prides itself on providing innovative solutions to enhance the passenger experience at every touch point.
“With the rate of growth we have experienced, the idea will be essential we are able to find more efficient ways of processing passengers through the airport safely along with securely.
“Self-boarding technology will be the obvious next piece inside jigsaw following extensive investment in our automated check-in along with security processing areas.
“I’m excited to see that will trial come to life with easyJet’s passengers.
“Together we are at the forefront of providing technological solutions that will enhance the passenger journey.”
The boarding process will be the final part of the automated journey to be developed, along with the idea follows Gatwick’s implementation of innovative self-service bag drop technology three years ago, along with the opening of the largest self-service bag drop facility inside globe in 2015.
all 5 airlines are currently using that will self-service bag drop technology at Gatwick with excellent passenger feedback, along that has a further all 5 airlines due to adopt the technology soon.