Qantas has launched a brand new technology platform to enhance the airline retailing, booking in addition to servicing capabilities for its trade partners in addition to deliver a more personalised experience for customers.
The Qantas Distribution Platform improves the functionality of indirect agent channels by more closely aligning them with the capabilities currently available via Qantas.com, doing This kind of easier for trade partners to sell Qantas products in addition to providing more seamless customer service.
Qantas trade partners will have access to richer content in which can be relevant to the customer’s journey, including images of cabins in addition to meals in addition to the ability to book extras such as Extra Legroom seating.
This kind of will also provide Qantas Frequent Flyer information in addition to tier status at the point of sale.
The Qantas Distribution Platform has been developed in partnership with leading travel technology company Farelogix in addition to utilises IATA’s brand new Distribution Capability, which has emerged as the brand new industry standard.
The brand new Qantas platform has been certified to NDC Level 3, IATA’s highest certification.
Qantas chief customer officer, Vanessa Hudson, said the platform can be a key part of a broader digital evolution of Qantas’ booking channels in addition to an important step within the delivery of the best possible experience for trade partners in addition to customers.
“The Qantas Distribution Platform will enable our trade partners to provide customers which has a more personalised experience, beyond what traditional technology has been able to deliver,” said Hudson.
“There have never been more ways for a customer to research in addition to book their travel.
“We want to make the booking experience as seamless in addition to enjoyable as possible, no matter their booking channel preference.
“This kind of brand new platform will help us provide in which to our trade partners in addition to customers, modernising the way Qantas delivers content.”
Qantas has also announced Travelport, Serko in addition to CTM as early adopters of the QDP in addition to can be working closely with its additional GDS in addition to agency partners to adopt the brand new technology in addition to innovate as the platform evolves.
Trade partners are able to access the QDP content either via approved partner connections, or directly by developing a connection to Qantas’ NDC XML Application Program Interface.